“Retaining customers is more cost-effective than acquiring new ones.” At Ridgeline Agency, Customer Experience is a key component of your brand’s success. By providing your customers with unique-dare we say magical-experiences, you customers will stick around and, even better, are more likely to tell others about your brand! Word of mouth? You betcha. Here’s a...
“It’s not enough to acknowledge and respond to every piece of incoming customer feedback if you’re not listening to what your customers are saying.” There’s a difference between checking boxes and actually effectuating change in your company’s processes.
When we rely heavily on AI, the human touch is lost. In the next 25 years, the likelihood of replacing human agents completely is very low. “There’s no better way to make consumers feel neglected than pretending that someone is there for them when it isn’t true.”
“The ultimate goal of CRM is to make it possible for companies to grow while creating a seamless experience for both employees and members/customers.” CRMs are improving what were once tedious activities-turning them into much more straightforward and intuitive processes.