From strategy to software implementation, we're here for your business—and your customers

Help Desk Superheroes

We're experts at many leading cloud software solutions such as Gorgias, Freshdesk, Zendesk, Service Hub, and more.

LTV is the Key

The best-performing companies will tell you that happier customers leads to even faster growth.

Need a Better CRM?

We are a full-service sales CRM solutions provider. Got leads? We have software to help convert them to customers.

Copy of Copy of Ridgeline Logo (2) (2048px) (1)

Why choose Ridgeline?

Our clients are [highly] satisfied

and the feedback ratings they give us speak for themselves.

100% Rating

We have a perfect client feedback score from Upwork.

Elite ranking

We rank in the top 3% of all Upwork talent in our field.

Top Rated Plus

Awarded by Upwork for a proven track record of positive feedback.


Our clients consistently recommended us to others.

Real reviews from Ridgeline's clients

in their own words:

"The team at Ridgeline has been instrumental in enabling ZH successfully integrate Gorgias. We have been so impressed with their support, that we have since outsourced 85% of our customer care function to Ridgeline."

Zero Halliburton

"Robert was a joy to work with. Very knowledgeable about FreshDesk. I definitely recommend him."

Red River Hub

"We've been working with Ridgeline Agency for a couple years and they have been invaluable when it comes to Zapier. I can't count the number of times I've come to them asking for something that I thought was impossible and a day later they have a full demonstration of how they made it work."


"Your expertise in your field is incredible and I would highly HIGHLY recommend Ridgeline to absolutely anyone, ever. Your work has been immeasurably valuable to me and my team and we honestly, could not have done this without all of you."

Orveon (Laura Mercier, bareMinerals)

"Very knowledgeable in the field, professional, responsive, went extra mile, and all of that on a reasonable budget. Highly recommended to anyone else, too."

Comfy Mattress

"Since working with Ridgeline Agency, I have been thrilled with the level of knowledge, service, and can-do attitude. Everyone I have interacted with is knowledgeable and thinks of creative solutions to complete the task at hand, no matter how complex."


"Did an excellent job assisting us to implement Freshdesk and Freshworks CRM. Methodical, organized, and extremely goal oriented. Share the target with this team and they will find a way to get there! Proved to us that they can be successful even if the existing environment chaotic and complex."

Aries Worldwide

"Communication was top-notch. Robert overhauled the whole customer service process. I look forward to working with him in the future."

Anker Innovations

"Customer service is one of the most important aspects of our business and they have been able to deliver a great experience while helping us create and implement best practices."

Ace Marks

Request More Info

We'd love to connect and start a conversation about your company's needs.

Industry Insights

Here's a look at what we've got our eyes on:

“Flows are the bridge between automation and personalization, ensuring every customer feels heard and helped,...
“Pipedrive is so simple that my dad could use it, and that’s a good thing.”...
Updated in February, 2024 Zapier has consistently expanded its capabilities, focusing on enhancing user experience,...
“Using playbooks, teams can embed forms for data collection directly within a service interaction, making...
“Deliver even more value to your customers by connecting your BigCommerce store data even easier...
“Retaining customers is more cost-effective than acquiring new ones.” At Ridgeline Agency, Customer Experience is...