Our Terms of Service

1. Introduction

Welcome to the Ridgeline Agency LLC ("Ridgeline," "we," "us," or "our") website. These Terms of Service govern your access to and use of our website, online forms, booking systems, and online purchase of productized services. By accessing or using our website or online tools, you agree to these Terms.

You represent that you are at least 18 years of age. If you are accessing our website on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

We may update these Terms periodically. If we make material changes, we will notify you by posting the revised Terms on our website. Your continued use after such posting constitutes acceptance of the revised Terms.

2. Website Use

Acceptable Use

You agree to use our website only for lawful purposes and in a way that does not infringe upon or restrict anyone else's use and enjoyment. Prohibited activities include but are not limited to:

• Attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from our servers
• Using our website in any manner that could disable, overburden, damage, or impair the site
• Uploading or transmitting viruses, malware, or other malicious code
• Collecting or tracking personal information of other website users
• Engaging in any automated use of the system, such as using scripts to submit forms

Form Submissions

By submitting information through our website forms, you:

• Warrant that all information provided is true, accurate, and complete
• Grant us the right to contact you regarding your submission
• Acknowledge that submissions are subject to our review and may be rejected at our discretion

Calendly Bookings

When using our Calendly integration or other booking tools:

• You agree to provide accurate scheduling information
• You acknowledge that bookings are subject to confirmation and may be rescheduled or canceled if necessary
• We are not responsible for any technical issues with third-party booking systems

3. Productized Services

For any productized services purchased through our website:

• Descriptions of services, including pricing, are subject to change without notice
• Purchases are subject to availability and our acceptance
• Once purchased, our services are governed by these Terms and any additional terms specific to that service
• Digital services may be delivered immediately upon purchase and are generally non-refundable unless otherwise specified

4. User Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when filling out forms or making purchases
• Maintain the security of any login credentials if applicable
• Notify us immediately of any unauthorized use or security breaches
• Not impersonate any person or entity or misrepresent your affiliation with any person or entity
• Not use our website in any way that violates applicable laws or regulations

5. Payment Terms for Online Purchases

• All prices are in USD unless otherwise specified and exclusive of applicable taxes
• Payment for online purchases must be made at the time of purchase
• We use industry-standard payment processors; your use of these services is subject to their terms
• Refunds for productized services are addressed on a case-by-case basis and are not guaranteed
• Disputes about charges must be reported to us within 15 days of the transaction

6. Intellectual Property Rights

• All content on our website, including text, graphics, logos, images, and software, is our property or that of our licensors and is protected by intellectual property laws
• You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission
• You retain ownership of any information you submit through our forms, but grant us a non-exclusive license to use this information as needed to provide our services

7. Limitation of Liability

• Our website and online services are provided "as is" without warranties of any kind
• We do not guarantee that our website will be error-free, uninterrupted, or secure
• To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claims related to website use will not exceed $100 or the amount paid for the specific productized service in question, whichever is greater
• These limitations do not apply to liabilities that cannot be excluded by law

8. Website Privacy

Our Privacy Policy, which is separate from these Terms, governs our collection, use, and disclosure of information. Please review our Privacy Policy to understand our practices.

9. Links to Third-Party Websites

Our website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

10. Termination

• We may terminate or suspend your access to our website immediately, without prior notice, for any breach of these Terms
• All provisions of the Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability

11. Governing Law

These Terms are governed by the laws of Texas. Any disputes arising from these Terms or your use of our website shall be resolved as outlined in Section 8 of our full Terms of Service, which includes arbitration provisions.

12. Full Terms for Service Engagements

If you engage us for consulting or BPO services, additional terms will apply as outlined in our full Terms of Service and applicable Statement of Work. The full Terms of Service are available upon request.

13. Contact Information

If you have any questions about these Terms, please contact us at hello@ridgelineagency.com.