Silver Partner

A phone channel your team can rely on.
AI your customers will actually want to talk to.
Aircall + Ridgeline.

Ridgeline is a certified Aircall partner. We implement, integrate, and optimize Aircall for customer service teams, sales teams, and companies replacing legacy phone systems with modern cloud voice.

Let's Talk Learn More

Sound familiar?

📞Numbers created without a plan — no one knows what routes where

📞Routing stays on default — calls go to the wrong team

📞CRM integration half-works — calls don't log properly

📞Agents don't know how to use half the features

Most companies sign up for Aircall and figure it out as they go.

But with Ridgeline by your side, now you can have best-in-class voice without tech stack headaches.

What We Do

What We Do With Aircall

Whether you're setting up Aircall for the first time or cleaning up a setup that's grown messy, Ridgeline handles the technical work so your team can focus on conversations, not configuration.

Implementation

We build your Aircall environment from scratch. Number provisioning, team structure, IVR design, call routing, business hours, voicemail greetings, and user permissions.

Integration

We integrate Aircall with your help desk (Zendesk, Gorgias, Intercom, Front, Freshdesk, HubSpot) and your CRM (Pipedrive, HubSpot, Salesforce) so calls create tickets and log automatically.

Migration

Switching from a legacy phone system? We handle number porting, workflow recreation, integration mapping, and team training. No downtime, no lost call flows.

Optimization

Already on Aircall but it's not doing what you need? We audit your current setup, identify routing gaps, fix broken integrations, and clean up unused numbers and workflows.

Automation

Using Zapier and Aircall's API, we build automations: post-call task creation, CRM field updates, ticket tagging, follow-up triggers, missed call alerts, and custom reporting pipelines.

Training & Ongoing Support

Hands-on training tailored to your workflows, with documentation your team can reference later. Most clients keep us on retainer for ongoing changes and performance reviews.

Silver Partner Let's Connect

Who This Is For

Customer Service Teams

Your support team takes calls. Those calls need to become tickets with context, recordings, and routing logic that gets the right customer to the right agent.

What that looks like: IVR menus mapped to your customer journey. Smart routing by skill, language, or priority tier. Call queues with callback automation. Warm transfers with context. QA monitoring and whisper coaching. AI Voice Agent handling overflow and after-hours.

Sales Teams

Rolling out Aircall for your whole company? Sales teams benefit from the same cloud phone system your support team uses — unified numbers, shared CRM data, and consistent call quality.

What that looks like: Aircall embedded in Pipedrive, HubSpot, or Salesforce. Every call logged to the right contact and deal. AI Assist scoring calls. Power Dialer for high-volume calling. Click-to-Dial from any record. No manual data entry.

Ecommerce & Retention Teams

DTC and ecommerce brands use Aircall for post-purchase support, retention calls, subscription management, and proactive outreach that drives repeat revenue.

What that looks like: Aircall integrated with Gorgias, Klaviyo, Recharge, and Loop Returns. Calls linked to orders and subscriptions. Agents see full customer history before picking up. Outbound campaigns for win-back and VIP retention.

Let's Connect

AI-Powered

Aircall's AI Products (and How We Set Them Up)

Aircall has invested heavily in AI. These tools are powerful, but they need to be configured with intention — not just toggled on. We help clients evaluate, set up, and connect them to existing workflows.

AI Assist

Automatic call summaries, key topic identification, talk-to-listen ratios, action items, sentiment analysis, and CRM autofill. We configure it to map to your CRM fields and build reporting workflows around the data.

AI Assist Pro

Everything in AI Assist, plus real-time coaching. Live transcription, sales playbooks (SPICED, BANT, or custom), live prompts with competitive intel, and automated call scoring. We set up playbook configs, custom scorecards, and CRM connections.

AI Voice Agent

An AI agent that picks up the phone. Handles inbound calls autonomously, answers common questions, schedules appointments, and transfers to humans with full context. We configure the knowledge base, transfer logic, and CRM logging.

WhatsApp in Aircall

Send and receive WhatsApp Business messages in 180+ countries using your existing numbers. Shared inboxes for team collaboration. Branded templates. Everything logs to your CRM. We configure channels, templates, and routing.

Analytics+

Advanced dashboards for managers: heatmaps, drill-down capability, unlimited data history, outbound activity tracking, unanswered call analysis, and live monitoring. We set up dashboards tailored to what your leadership needs to see.

How We Work

We audit what you have.

If you're already on Aircall, we start with a deep review of your current setup: numbers, routing, integrations, automations, and user structure. If you're starting fresh, we map your requirements against your existing tools and team workflows.

We build a plan.

Based on the audit, we design your Aircall configuration. IVR trees, routing logic, integration architecture, AI feature selection, and automation workflows. A plan built around your operation — not a template.

We do the technical work.

Account setup, number provisioning, CRM and help desk connections, Zapier automations, AI product configuration, and end-to-end testing. We work inside your Aircall and your stack, not alongside it.

We stay in your corner.

Most clients keep us on retainer after their Aircall project wraps. New numbers, routing changes, AI tuning, integration troubleshooting, quarterly performance reviews. Your Aircall experts, one Slack message away.