Ridgeline Peak LogoRIDGELINEAGENCY

    Guest support for Checkfront properties

    Your Checkfront bookings, answered.

    A trained team that answers your guests, takes bookings in your Checkfront, and handles the questions that pile up while you're out running the day.

    Chat with us now
    • Works inside your Checkfront
    • Aircall Silver Partner
    • One inbox with Front

    Sound familiar?

    Checkfront runs your bookings beautifully. The conversations around them still land on you.

    “The phone rings while I'm checking in a group.”

    “Guests reply to the confirmation email and it gets buried.”

    “Our texts go out, but guests can't text us back.”

    “One storm and every booking for the day has to move.”

    “Half our calls are 'did my waiver go through?'”

    “By the time I call back, they've booked somewhere else.”

    Built for properties that book on Checkfront

    Owner-run places where the person answering the phone is also the person checking guests in.

    Lodges and cabins

    Nightly stays where guests want a real answer before they book

    Campgrounds and glamping

    Sites, tents, and add-ons with plenty of questions before arrival

    Inns that sell experiences

    Rooms plus tours, rentals, and activities, all booked in Checkfront

    What we handle for you

    The guest conversations Checkfront wasn't built to have for you.

    Phone bookings

    We answer, check availability, and book the guest right in Checkfront.

    • Live answer, not voicemail
    • New bookings in your Checkfront
    • Add-ons and upgrades offered
    • Urgent calls transferred to you

    Changes and cancellations

    Reschedules, weather moves, and date changes handled by your rules.

    • Rebooking when plans change
    • Your cancellation policy, applied
    • Notes left on every booking
    • Exceptions sent to you

    Email and replies

    Every reply to your Checkfront confirmations gets a real answer.

    • Pre-arrival questions
    • Directions and what to bring
    • Group and special requests
    • Review follow-ups

    Waivers and day-of

    The questions that pile up the morning guests arrive.

    • Waiver reminders and resends
    • Check-in times and parking
    • Late arrivals
    • Day-of schedule questions

    We work inside your Checkfront, on your terms

    No new booking system and no double entry. Our team works in the same Checkfront you do, from a staff account you create, with only the access you give us.

    Every change we make is logged in Checkfront, so you can always see who did what.

    Aircall + Checkfront

    Know who's calling before you pick up

    Checkfront doesn't connect to a phone system on its own. As an Aircall Silver Partner, we can connect Aircall to your Checkfront so the guest's booking pops up while the phone is still ringing.

    • Caller matched to their Checkfront booking
    • Dates, item, and balance on screen when you answer
    • Call notes added to the booking afterward
    • No more "can I get your booking number?"

    We set this up for your account and walk you through it on a call. See how we did it for Guesty

    All your guest messages, Front and center.

    Checkfront doesn't have an inbox, and its texts only go one way. Ask us about connecting your email, two-way texting, WhatsApp, and Aircall calls to Front, with each guest's Checkfront bookings right beside the conversation.

    • Email
    • Two-way texts
    • WhatsApp
    • Aircall calls
    Ask us about FrontHow we set up Front

    Up and running in three steps

    1. 1

      Tell us about your property

      We learn your Checkfront setup, your items and add-ons, your policies, and how you like to talk to guests.

    2. 2

      We train on your Checkfront

      Our team learns your bookings, rates, and rules inside your own account before we answer a single call.

    3. 3

      You stop missing bookings

      Calls answered, emails replied to, and every booking change noted in Checkfront.

    Want more information?

    Every property is different. Tell us about yours and we'll tell you exactly how we'd help.

    Chat with us now

    Quick question? Ask it right here and a real person will answer.

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    Send us a question

    Prefer email? Fill out the form and we'll get back to you.

    Go to the form

    Questions Checkfront owners ask

    Ready to stop missing bookings?

    Book a free call and tell us how you run Checkfront today.

    Want to chat first? Ask us a question now

    Checkfront is a trademark of Checkfront Inc. Ridgeline is an independent agency and is not affiliated with Checkfront.