Ridgeline Peak LogoRIDGELINEAGENCY

    For hotels, inns, and hostels on Cloudbeds

    Your Cloudbeds front desk, staffed.

    Real people answering your phones and your Cloudbeds inbox, so every guest gets a fast, warm reply and you get your day back.

    Chat with us now
    • Works inside your Cloudbeds
    • Aircall Silver Partner
    • One inbox with Front

    Sound familiar?

    Cloudbeds keeps your property running. Someone still has to answer the guests.

    “The phone rings while I'm checking someone in.”

    “Booking.com, Airbnb, WhatsApp, email. There's always a message waiting.”

    “Late-night inquiries book somewhere else by morning.”

    “A chatbot can't tell a guest whether we have a room Saturday.”

    “I'm always asking callers for their confirmation number.”

    “I can't step away from the front desk, even for an hour.”

    Built for properties that run on Cloudbeds

    Independent properties that want every guest answered without adding headcount.

    Independent hotels

    Boutique and independent properties competing with the big brands

    B&Bs and inns

    Small teams where the owner is also the front desk

    Hostels

    High message volume, many languages, and late arrivals

    What we handle for you

    Your phones, your inbox, and everything in between.

    Phone reservations

    We answer, check availability, and book the guest right in Cloudbeds.

    • Live answer, not voicemail
    • Direct reservations in Cloudbeds
    • Room upgrades and add-ons offered
    • Urgent calls transferred to you

    Your Cloudbeds inbox

    Guest messages answered from the unified inbox you already use.

    • Booking.com, Expedia, and Airbnb
    • WhatsApp, SMS, and email
    • Your templates and your tone
    • Requests turned into tasks

    Before and during the stay

    The questions guests ask between booking and checkout.

    • Check-in times and parking
    • Special requests and early arrivals
    • Reservation changes
    • Local tips and directions

    Evenings and overflow

    Coverage for the hours and busy days when your desk can't keep up.

    • Evening and weekend coverage
    • Overflow during check-in rush
    • Late-arrival questions
    • Hand-off notes for your morning team

    We work inside your Cloudbeds, on your terms

    No new system for your team to learn. We use the same Cloudbeds you do, with only the access you give us. Everything we do stays on the reservation.

    Cloudbeds lets you switch each permission on or off, and can limit inbox access to guest conversations only.

    Aircall + Cloudbeds

    Know who's calling before you pick up

    Your Cloudbeds inbox covers messages, but not phone calls. As an Aircall Silver Partner, we can connect Aircall to your Cloudbeds so the guest's reservation pops up while the phone is still ringing.

    • Caller matched to their Cloudbeds guest profile
    • Room, dates, and status on screen when you answer
    • Call notes added to the reservation afterward
    • No more "can I get your confirmation number?"

    We set this up for your account and walk you through it on a call. See how we did it for Guesty

    All your guest messages, Front and center.

    Want calls, texts, email, and WhatsApp in one shared inbox? Ask us about connecting your messages to Front. We'll map out what moves, what stays in Cloudbeds, and how reservation details show up beside each conversation.

    Ask us about FrontHow we set up Front
    • Email
    • Texts
    • WhatsApp
    • Aircall calls

    Up and running in three steps

    1. 1

      Tell us about your property

      We learn your Cloudbeds setup, room types, policies, and how you like to talk to guests.

    2. 2

      We train on your Cloudbeds

      Our team learns your rates, rules, and templates inside your own account before we answer a single call.

    3. 3

      You stop missing bookings

      Calls answered, messages replied to, and every conversation noted in Cloudbeds.

    Want more information?

    Every property is different. Tell us about yours and we'll tell you exactly how we'd help.

    Chat with us now

    Quick question? Ask it right here and a real person will answer.

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    Questions Cloudbeds owners ask

    Ready to stop missing bookings?

    Book a free call and tell us how you run Cloudbeds today.

    Want to chat first? Ask us a question now

    Cloudbeds is a trademark of Cloudbeds. Ridgeline is an independent agency and is not affiliated with Cloudbeds.