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    Guest support for properties onRecama

    Recama books the room and the tour. We answer the guest.

    A trained team that answers your Recama inbox and your phones, books stays and activities together, and calls back the guests who didn't finish checking out.

    Chat with us now
    • Works in your Recama inbox
    • Aircall Silver Partner
    • Call list worked daily

    Sound familiar?

    Recama puts every message and every booking in one place. Someone still has to answer them.

    “WhatsApp messages come in at 11pm, and I'm the only one who sees them.”

    “Guests call to ask about a tour while I'm out running it.”

    “Someone started a booking last night and never finished.”

    “Half the inbox is the same five questions about getting here.”

    “I want guests to add the kayak and the dinner, but nobody asks them.”

    “By the time I reply on Instagram, they've booked somewhere else.”

    For properties that sell more than a bed

    Recama was built for places where guests book a room and a trip, a lesson, or a rental at the same time. Those guests have more questions, and they want answers before they book.

    Fishing and hunting lodges

    Guide days, gear, and early starts, with plenty of questions before arrival

    Dive resorts and surf camps

    Rooms plus lessons, trips, and rentals booked together

    Eco-lodges and glamping

    Remote places where the owner can't always get to the phone

    Ranches and retreat centers

    Stays, activities, and add-ons that guests want to talk through first

    What we handle for you

    We work inside your Recama, so every reply and every booking stays where you can see it.

    Your Recama inbox, answered

    WhatsApp, Instagram, Messenger, email, and website chat, answered from the same shared inbox you use.

    • Replies with the booking in view
    • Questions turned into reservations
    • Your tone and your policies
    • Anything unusual sent to you

    Phone bookings

    We answer the call and book the room and the activities in Recama while the guest is on the line.

    • Live answer, not voicemail
    • Rooms and tours in one booking
    • Add-ons offered on every call
    • Urgent calls transferred to you

    Call list follow-ups

    Recama puts failed and unfinished checkouts on a call list. We call those guests back.

    • Same-day callbacks
    • Help finishing the booking
    • Payment problems sorted out
    • Outcome noted for you

    Before and after arrival

    The questions that pile up the week guests arrive, and the ones that come after they leave.

    • Directions and what to bring
    • Self check-in help
    • Tour times and changes
    • Review follow-ups

    The call list

    The guests who almost booked, called back

    When a card is declined or a guest leaves halfway through checkout, Recama puts them on a call list and sends them a reminder email. An email is easy to ignore. A friendly call usually isn't.

    We work your call list every day, help guests finish their booking, and note what happened, so you know which rooms came back.

    Aircall + Recama

    Add the one channel Recama doesn't have: the phone

    Recama's inbox covers WhatsApp, social, email, and chat, but not calls. As an Aircall Silver Partner, we set up a business phone line for your property, and our team picks up and books in Recama while the guest is still on the line.

    • Your existing number, or a new local one
    • Calls ring our team during the hours you choose
    • Urgent calls transferred to you
    • Every call booked or noted in Recama

    We set this up for your property and walk you through it on a call. More about our Aircall work

    New to Recama? It's priced by the room.

    Recama costs $29 a month, plus $5 for each room, cabin, or rental after the first. Dorm beds and campsites are $2. No commission on your bookings, no contract, and a 21-day free trial.

    Recama moves your existing bookings over for free. Our guest support is separate, and we can start answering guests as soon as you go live.

    Recama, per month

    $84

    Recama's published price as of October 2026. Check recama.com for current pricing.

    Up and running in three steps

    1. 1

      Tell us about your property

      Your rooms, your tours and rentals, your policies, and how you like to talk to guests.

    2. 2

      We learn your Recama

      Our team learns your inventory, rates, and rules inside your own account before we answer a single message.

    3. 3

      Every guest gets an answer

      Messages answered, calls picked up, and the call list worked, every day.

    Want more information?

    Every property is different. Tell us about yours and we'll tell you exactly how we'd help.

    Chat with us now

    Quick question? Ask it right here and a real person will answer.

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    Send us a question

    Prefer email? Fill out the form and we'll get back to you.

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    Questions Recama owners ask

    Ready for every guest to get an answer?

    Book a free call and tell us how you run Recama today.

    Want to chat first? Ask us a question now